Returns & Cancellations Policy
As Jennings Computer Services Ltd are not hardware or software stockists, the equipment for each individual order is ordered in on a 'Special Order' basis specifically for each customer. Any equipment or accompanying software will also be registered in the customers name. For this reason, payment is required in full at time of ordering to secure your order unless otherwise specified and no refund will be given should you change your mind. This decision is final.
Please ensure you research your requirements very very carefully before placing your order. Please ensure that you retain the original packaging for your new equipment as without it under exceptional circumstances where a return has been authorised your request will be voided. Our subscriptions services carry a minimum of 3 months notice but this may differ depending on the product, should you wish to cancel. For clarification please contact us for further details.
Faulty Equipment
If your equipment is faulty please contact us within 14 days or as soon as possible and we will either replace the equipment or seek a warranty repair.
Each manufacturer has their own policy on whether faulty equipment is replaced or repaired. Any such policies are beyond the control of Jennings Computer Services Ltd. Please ensure that you retain the original packaging for your product as without it we may not be able to process your request. Jennings will not under any circumstance be held liable for consequential loss, loss of trade or similar incurred through the failure of any product or service we have provided or for any other reason.
Customer Data
Jennings Computer Services Ltd accept no liability or responsibility for customer data under any circumstance. It is the sole responsibility of the customer to ensure data is backed up and protected from loss, corruption, accidental damage, malicious damage, infection, force majeure, malware, ransomware, encryption or any other eventuality. This applies to all clients whether on a support plan or ad-hoc. If you are uplifting your equipment to us, please ensure you have made a secure backup beforehand. Jennings will not under any circumstance be held liable for consequential loss, loss of trade or similar incurred through any matter relating to customer data.
Payment
Failure to pay for goods or services within our payment terms will result in ownership and title of the goods remaining with Jennings Computer Services Ltd until payment is received. Jennings Computer Services Ltd reserve the right to right to take appropriate action to recover outstanding debts. For bad debts this may include
legal action. We also reserve the right to suspend any managed services that we provide, those services may include and are not restricted to Hosted Email (eg Exchange Online), Microsoft 365, Websites, Domain Names, Cloud Backups and any other service or supply that we may provide even if such services are not part of the unpaid invoice and irrespective of whether these are deemed as business critical.
Assessment Fees
Our repairs & diagnostics services are subject to an assessment fee at the time of booking in the equipment. This is to cover the technicians labour and expertise in diagnosing the fault (disassembly where applicable) and providing a report of our findings. Many minor issues are often resolved during this process and therefore may not incur any additional costs. If the equipment does require additional work we will provide a fixed price quote and the assessment fee will either be discounted or waived if you decide to go ahead. If you choose not to go ahead with any additional work, the assessment fee will not be refunded. We may make exceptions to this fee under certain circumstances if a fault is immediately obvious without the need for assessment. Our workshop assessment charges are:- Mac £60, Windows PC £60, Windows Laptop £60, Chromebook £30, Basic Inkjet Printer £25, Professional Printer £60, iPad or iPhone £30 (all prices are excluding vat)