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5 Reasons to outsource your IT support
Beth Vickers • Feb 04, 2020
We’ve all been there, that dreaded moment when you’re sat at your desk, your work is piling up, appointments coming out of your ears and deadlines looming. Suddenly your computer crashes and no matter how many buttons on your keyboard you hit, it just won’t work. The in- house IT technician is off sick today so you start panicking and use your phone to aimlessly search the internet for answers..
Business IT support
Different companies will specialise in different areas, here at Jennings however we pride ourselves on being able to support and monitor your Mac's, PC's, Servers, Printers, Tablets, Chromebooks and even your iPhones. We'll also cover your network infrastructure, data backup system, routers and firewalls. We will happily tailor our services to you and your business and your bespoke needs.
Our services include but aren’t limited to:
• Windows Server
• Mac Server
• NAS
• Network
• Mac & Windows Desktop
• Mac & Windows Laptop
• Tablets
• Printers
• Antivirus & Apps
• Spam Filtering
• Threat Protection
• Office 365
• Exchange Online
• Unlimited helpdesk
• Regular consultancy meetings
• Proactive system monitoring
• System updates deployment
• Windows & Mac Certified Team
• Remote & telephone support
• Callouts & on-site support
• Guaranteed response times
• Proactive maintenance
• Remote monitoring
Benefits to outsourcing your IT
There is a plethora of benefits to be gained by outsourcing your IT services to a professional IT Partner, in this article we will explore some of the benefits of getting the professionals in to manage your IT support.
1. Control your IT costs and reduce overall costs
We understand that everyone needs a helping hand from an expert from time to time. At Jennings, we have 4 different support plans
to choose from ranging from basic bronze and standard silver to advanced gold and superior platinum. There's a plan to suit all budgets and requirements. By paying for your support subscription monthly, you can budget effectively without any nasty surprises. Recruiting and training an IT specialist/team can be extremely costly. Outsourcing your IT support allows you to focus your resources where you need them most. For a small business, it often wouldn’t be cost effective to employ a full time, qualified technician, it also however wouldn’t be appropriate to hire someone part time as IT issues can occur at any time in your business. This is a benefit of outsourcing the work, you can rely on professionals to assist you whenever you require it.
2. Finding the right person
If you run a small/medium business, you may not be completely IT trained (If you were you probably wouldn’t need to employ someone). This can cause difficulties when recruiting. How do you assure a candidate is qualified? Certifications like Microsoft Certified Systems Engineer (MCSE) are important, but you also need someone with the appropriate experience, especially using the systems that are used within your business. You could get a recruitment agency to help you with the recruitment but this often proves expensive. When outsourcing the work, you can check reviews and certifications before choosing a company to work with, reducing the risk of getting someone that isn’t that good.
3. Experience is everything
An in-house IT technician is often not as experienced as a technician in a business such as Jennings. Here at Jennings we deal with a range of different IT issues every day and are trained to work with many different systems and applications. When you work with Jennings, we'll assign a minimum of two technicians to your systems for business continuity. We have a team of IT professionals with a multitude of skills and experience so you can rest assured that you are in the best possible hands and will get the support you need.
4. Compete with the Big Dogs
It is often difficult for smaller businesses to maintain the same level of in-house IT as larger businesses. By outsourcing your IT services, you are able to have similar technology and expertise for a fraction of the price. This can give your business a strong competitive advantage and allow you to focus your attention on what you do best, running your business.
5. Keep up with ever changing technology
In today’s world, technology is forever changing and updating. It can be a timely and expensive task to implement new technology into your business and then train all staff and ensure that you are compliant. By outsourcing this to the professionals, you can save time and money and also ensure that the technology is implemented with the least amount of downtime to your business.
Conclusion
I hope that you have found some of the content in this article useful. There are many other reasons to outsource your IT support. We appreciate that all businesses are different and have their own
requirements and needs. Some clients have their own in-house IT experts that just need a specialist helping hand if they get stuck or overwhelmed. Others have no IT experience at all and need a third party to oversee their entire IT infrastructure so they can get on running the business. Whatever your requirements we can tailor a package to suit you and your business. Get in touch
for a free-no obligation chat to see how we can help you.
Microsoft 365 are increasing prices in April 2023