Returns & Cancellations Policy
As Jennings Computer Services Ltd are not hardware or software stockists, the equipment for each individual order is ordered in on a 'Special Order' basis specifically for each customer. Any equipment or accompanying software will also be registered in the customers name. For this reason, payment is required in full at time of ordering to secure your order unless otherwise specified and no refund will be given should you change your mind. This decision is final.
Please ensure you research your requirements very very carefully before placing your order. Please ensure that you retain the original packaging for your new equipment as without it under exceptional circumstances where a return has been authorised your request will be voided. Our subscriptions services carry a minimum of 3 months notice but this may differ depending on the product, should you wish to cancel. For clarification please contact us for further details.
Faulty Equipment
If your equipment is faulty please contact us within 14 days or as soon as possible and we will either replace the equipment or seek a warranty repair.
Each manufacturer has their own policy on whether faulty equipment is replaced or repaired. Any such policies are beyond the control of Jennings Computer Services Ltd. Please ensure that you retain the original packaging for your product as without it we may not be able to process your request. Jennings will not under any circumstance be held liable for consequential loss, loss of trade or similar incurred through the failure of any product or service we have provided or for any other reason.
Customer Data
Jennings Computer Services Ltd accept no liability or responsibility for customer data under any circumstance. It is the sole responsibility of the customer to ensure data is backed up and protected from loss, corruption, accidental damage, malicious damage, infection, force majeure, malware, ransomware, encryption or any other eventuality. This applies to all clients whether on a support plan or ad-hoc. If you are uplifting your equipment to us, please ensure you have made a secure backup beforehand. Jennings will not under any circumstance be held liable for consequential loss, loss of trade or similar incurred through any matter relating to customer data.
Payment
Failure to pay for goods or services within our payment terms will result in ownership and title of the goods remaining with Jennings Computer Services Ltd until payment is received. Jennings Computer Services Ltd reserve the right to right to take appropriate action to recover outstanding debts. For bad debts this may include
legal action. We also reserve the right to suspend any managed services that we provide, those services may include and are not restricted to Hosted Email (eg Exchange Online), Microsoft 365, Websites, Domain Names, Cloud Backups and any other service or supply that we may provide even if such services are not part of the unpaid invoice and irrespective of whether these are deemed as business critical.
Assessment Fees
Our repairs & diagnostics services are subject to an assessment fee at the time of booking in the equipment. This is to cover the technicians labour and expertise in diagnosing the fault (disassembly where applicable) and providing a report of our findings. Many minor issues are often resolved during this process and therefore may not incur any additional costs. If the equipment does require additional work we will provide a fixed price quote and the assessment fee will either be discounted or waived if you decide to go ahead. If you choose not to go ahead with any additional work, the assessment fee will not be refunded. We may make exceptions to this fee under certain circumstances if a fault is immediately obvious without the need for assessment. Our workshop assessment charges are:- Mac £60, Windows PC £60, Windows Laptop £60, Chromebook £30, Basic Inkjet Printer £25, Professional Printer £60, iPad or iPhone £30 (all prices are excluding vat)
Terms of Business
1. Unless agreed by Jennings Computer Services Ltd in writing, the supply of any product or service by Jennings is not subject to any other terms and conditions requested or supplied by the client, including terms and conditions incorporated into any purchase order or other document issued by the client after the date of the client’s receipt of these standard terms of business.
2. Pricing and Terms of Payment: Unless otherwise stated the price will be in Pounds Sterling (GBP)(£) excluding VAT and payment is required in the same currency by the date as specified on the invoice. If Jennings Computer Services Ltd are required to include your Purchase Order Number on invoices, the Purchase Order Number must be supplied in advance of delivery of products and services. If any payment is not received by the invoice due date Jennings Computer Services Ltd shall be entitled to cancel or suspend any project or service. At our discretion we may offer you the option to pay your annual invoice via a monthly direct debit payment plan at no additional cost to yourself. Should any direct debit payment be unsuccessful, or the mandate be cancelled, the remaining balance of the invoice will become due and payable with immediate effect unless a new payment plan is agreed.
3. Data Protection: Jennings Computer Services Ltd are registered with the Information Commissioner's Office Registration No. ZA180841 and is committed to complying with it’s data protection obligation.
4. Liability: Jennings Computer Services Ltd shall use reasonable skill and diligence in the delivery of products and services. However, all warranties and representations are excluded to the fullest extent permitted by law and Jennings Computer Services Ltd shall be under no liability in respect of any deficiency in the products and services and shall not be liable for any consequential or indirect loss whatsoever which arises out of or in connection with the supply or use of products and services.
5. Bribery & Corruption: Jennings Computer Services Ltd has a zero-tolerance approach to bribery and corruption. Our clients are requested to report any instance of suspected or actual improper conduct by any employee in confidence to a Jennings Computer Services Ltd Director at the address above.
6. Disputes: Jennings Computer Services Ltd will attempt in good faith to resolve any dispute or claim arising out of or relating to the provision of its products and services through negotiations. These terms of business and the provision of products and services shall be governed English law unless otherwise agreed. For complaints, please see https://www.jcsltd.co.uk/complaints
7. Zero-Tolerance for bad behaviour policy: Jennings Computer Services Ltd operates a zero-tolerance policy towards bad behaviour. The safety of our employees, clients, and visitors is an important concern to the organisation. Threats, threatening behaviour or acts of violence against employees, clients, visitors or others while on the clients or suppliers property or third-party location, conducting business or receiving services from the supplier will not be tolerated. The supplier reserves the right to immediately end any contract should any violations of this policy occur, and if appropriate all threatening behaviour will be reported to the authorities. Any person who engages in violent or threatening behaviour in person, on the phone, on the Internet, Social Media, or who uses any electronic means to make a threat against a staff member shall be in breach of the zero-tolerance policy and the supplier/developer will reserve the right to terminate any contract and if appropriate all threatening behaviour will be reported to the authorities. Should any contract be terminated due to a breach of the zero-tolerance policy by the client then any outstanding invoices owed to the supplier/developer must be paid in full.