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Maintenance Support Agreements

Our range of support agreements provide various levels of service & support depending on your requirements and budget.

Our team of fully qualified specialist technicians provide the highest level of technical support, customer care and advice, while ensuring that your equipment is attended to quickly in an emergency.

Choose the best support agreement for your business from our four tailor-made packages, Bronze, Silver, Gold, and Platinum.

Advantages

  • Single point of contact for all IT related issues and advice.
  • High level of support provided by competent, fully qualified technicians
  • Emergency callout to urgent issues or breakdown with guaranteed response times
  • Ensure your equipment is operating at its optimum
  • Preferential pricing on new purchases
  • Telephone support at standard local rates
  • Remote Support via the internet (where applicable)
  • Preventative maintenance
  • Optional ‘scheduled’ quarterly or ‘monthly’ site visits
  • Easier to budget for your annual IT support costs

If you would like a customised quotation all we need is a count up and brief description of the equipment that you need covering. (i.e. Servers, PC’s, Macs, Laptops, Printers etc) Please feel free to contact us for further details.

Payment can be calculated annually and paid in advance or paid by standing order on a monthly or quarterly basis. Minimum agreement period is 12 months.

 

JCS Bronze

Basic Telephone Support with Additional Services

  • Telephone support (up to a maximum of 8 hours per month)1
  • Guaranteed 16 business hour callout response4
  • Software support on recognised packages5
  • Parts and labour not included and will be charged at standard rates
  • Callouts charged at standard rate

JCS Silver

Basic Support Including Callout Charges

  • Telephone support (up to a maximum of 8 hours per month)1
  • Remote support2 (up to 4 hours per month)
  • Guaranteed 16 business hour callout response4
  • Includes callouts and labour on fault repair
  • Software support on recognised packages5
  • Parts not included and will be charged at our standard rates

JCS Gold

Fast Response Callout, Including Callout Charges & Parts

  • Telephone support1
  • Remote support2
  • Includes callouts and labour on fault repairs
  • Software support on recognised packages5
  • Faulty parts replacement (excludes laptop mainboards & TFT displays)3
  • Guaranteed 5 business hour callout response (server)4
  • Guaranteed 8 business hour callout response (rest of equipment)4

JCS Platinum

Total Care Package with Rapid Emergency Response

  • Telephone support1
  • Remote support2
  • Includes callouts and labour on fault repairs
  • Software support on recognised packages5
  • Faulty parts replacement (includes laptop mainboards & TFT displays)3
  • System monitoring – server state and backup systems can be monitored for early alerts
  • Loan equipment where necessary (subject to availability)6
  • Guaranteed 4 business hour callout response (server)4
  • Guaranteed 4 business hour callout response (rest of equipment)4

Regular Site Visit Maintenance Option

This facility can be selected independently or in addition to any of the Service Agreements. This includes all the benefits of a Bronze cover along with the following: An engineer will visit on a mutually convenient predetermined schedule to fix faults and provide labour assistance onsite during the visit. Visit durations and frequency can be arranged to suit. (i.e. monthly, bi-monthly, or quarterly). Courier charges charged at standard Rates. Parts will be charged at our standard Rates. Callouts and labour that falls outside the regular schedule will be charged at our standard rates.

1 Standard call charges will apply. 2 Remote support is only available where the configuration of your network permits. A VPN router may be required at additional cost. This procedure will not be carried out without prior consultation or permission. 3 On parts replacement contract, consumables and life-expired equipment are excluded. 4 The quoted response times are a worst case example and we will endeavour to better these response times wherever possible. 5 Software assistance provided where possible at our discretion. Excludes custom written/bespoke applications and applications unfamiliar to our technicians. Software issues will be resolved wherever possible, however we cannot be held responsible for badly written software, bugs or incompatibilities which are beyond our control. 6 If we are unable to repair your equipment within a reasonable period we will provide loan equipment where necessary. The specification of this equipment may vary and is subject to availability. Please note: The minimum agreement period for all Jennings maintenance agreements is 12 Months. Please refer to full Terms and Conditions for details (available on request). All prices quoted are excluding VAT.


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